From small start-ups to large corporations, successful businesses all have one thing in common: they understand the power of a loyal customer base. Without customers who are passionate about your brand and what you do, it can be difficult to stay ahead in a competitive market. But, how do top brands create true loyalty amongst their customers? The answer lies in creating superfans – turning your customers into lifelong advocates for your business!
In today’s episode of Catapulting Commissions Podcast, Brittany Hodak shares with us how to create superfans, plus sharp business insights you don’t want to miss out on!
- What are superfans
- How to turn your customers into lifelong advocates
- How to create superfans in challenging times
- Common reasons why startups fail
- Why you should focus on customer centricity
- The five pillars of amazing customer experience
- Resources to create superfans and increase profits
Connect with Brittany Hodak
Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who has delivered keynotes across the globe to organizations such as American Express and the United Nations. She has worked with some of the world’s biggest brands and entertainers, including Walmart, Disney, Taylor Swift, Katy Perry, and Dolly Parton. She found and scaled an entertainment startup to eight figures before exiting. She is the former chief experience officer at experience.com. Forbes just said her debut book, “Creating Superfans: How to turn your customers into lifelong advocates”
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